Description

Job Brief:

Nexus cooperative has an opening for an energy administration lead. This role will be responsible for the administrative and internal customer service functions of the energy division. The position will be based primarily out of the Charles City office and work closely with the accounting, administrative, energy sales, and energy operations teams, as well as interact with all other Nexus divisions. We are looking for someone that is highly motivated, enjoys working closely with customers and internal teams, and carries a positive attitude that represents the core values of Nexus.

Leadership:

1. Promote an environment and culture that focuses on fulfilling the mission and core values of Nexus.
2. Model behaviors that support Nexus mission and core values to be a trusted advisor to our customers and members.

Duties and Responsibilities:

1. Oversee and/or develop all internal processes related to the purchase, inventory, and sale of energy products.
2. Completing and/or supporting a wide variety of energy administrative processes in support of our sales, service, and delivery efforts.
3. Conduct administrative functions in a timely, efficient, and accurate manner.
4. Be responsible for a high level of customer service with all customer and supplier interactions.
5. Support and help train cross-divisional personnel to support customer requests.
6. Work closely with and support other team members within the energy division.
7. Support other divisions with their administrative efforts as needed.
8. Implement technology to reduce data entry, improve operations efficiencies, and enhance the level of customer service.
9. Support the efforts of service, delivery, and other components of energy to achieve high customer satisfaction and company profitability.
10. Work closely with accounting staff to provide information in an accurate, timely and usable form.
11. Oversee sales programs, vendor rebate/reimbursement programs and applications.
12. Initiate customer marketing and safety communications.
13. Work with cross-functional teams for system opportunities and improvements.
14. Performs other related duties as assigned.

Requirements

Requirements:

• Strong computer skills with good working knowledge of Microsoft Office products.
• Associate degree required or related experience.
• Strong written and verbal communication skills.
• Strong relationship driven customer service skills.
• Ability to generate ideas and improve current process to an industry leading standard.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position:

• The employee is regularly required to talk or hear.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
• Prolonged periods of time standing.
• The employee will need to be able to climb steps and ladders to get to the top of the grain bins and down into pits.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The Prolonged periods sitting at a desk and working on a computer.
• The noise level in the work environment is usually low to moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.